Climb the Ranks in the Richard VIP Club

Most players start on our standard account tier, which already includes AUD balances, PayID and POLi withdrawals and access to the full pokies and live dealer library. VIP status is layered on top of that. As your play volume builds, you move through progressive tiers, and each tier unlocks a broader set of perks. We don't publish fixed thresholds or exact numbers here because tier movement depends on a mix of factors, including deposit frequency, game selection and overall activity. Your account dashboard shows your current tier and what's needed to progress.

What Changes as You Move Up

The core idea behind the Richard VIP Club is simple: reduce friction and add personal attention as loyalty increases. That shows up in a handful of concrete ways rather than vague promises.

• Faster cashouts: higher tiers get withdrawal requests reviewed and released ahead of the standard queue, which matters most for PayID and crypto payouts that are already quick by design.
• A personal account manager: instead of routing every query through general support, established VIPs get a named contact who knows their account history and preferences.
• Tailored bonus packages: reload offers, free spins on selected pokies and occasional cashback are shaped around the games and stakes you actually play, rather than a generic blast offer sent to every player.
• Priority support access: VIP queries are flagged for quicker handling during our Australian-aligned support hours.
• Invitations to time-limited promotions: some tournaments and seasonal campaigns, including end-of-financial-year and holiday-period offers, are opened first to VIP tiers before wider release.

Why We Structure It in Tiers

A tiered system lets us match the reward to the relationship. A player who deposits occasionally and plays a few sessions a month has different needs to someone who plays daily across pokies and live tables. Rather than offering the same flat bonus to everyone, tiering means the players who engage most consistently get the most responsive service: quicker payment processing, more relevant offers and a support contact who already understands their account rather than starting from scratch on every ticket.

This also keeps things fair. Entry-level accounts still get full access to PayID, POLi, card and crypto payments, the complete pokies catalogue from providers like Pragmatic Play, Nolimit City and Booming Games, and live dealer tables. VIP status doesn't gate core functionality, it enhances speed and personalisation on top of it.

How Account Managers Work

Once you reach a qualifying tier, you're introduced to a personal account manager rather than being routed through the general support queue for every request. That person can help with things like understanding your current bonus offers, flagging preferred payment methods for faster processing, or answering questions about tier progress. They work within our Australian-aligned support hours, so you're not stuck waiting overnight for a routine query to be picked up.

Cashout Speed and What Affects It

Withdrawal speed depends on the payment method and standard verification steps as well as your tier. PayID and select cryptocurrencies are typically the quickest rails we support, and VIP prioritisation on top of that can shorten review times further. Bank transfers and card withdrawals generally take longer regardless of tier, simply because of how those networks process payments. Keeping your identity verification up to date is the single biggest thing you can do to avoid delays at any tier.

Getting Into the VIP Club

There's no separate sign-up for VIP status. Every player begins on the standard tier the moment they register, and progression happens naturally through play. If you want a clearer sense of how deposits and offers interact with tiers, the Bonus page explains current welcome and reload offers, Payments covers PayID, POLi and crypto processing times in more depth, and Games runs through the full pokies, table game and live dealer lineup available at every tier.

If you're already playing and want to know exactly where you stand, your account dashboard is the most accurate source. It reflects your real tier and current perks, which can be updated from time to time as the VIP structure evolves.