How Richard Protects Your Data

What Information We Collect

When you register a Richard account we collect the details needed to open and run it: your name, date of birth, residential address, email and mobile number. We ask for date of birth specifically to confirm you meet the 18+ minimum age requirement for real-money play in Australia. If you contact support, we keep a record of that conversation. If you enter promotions or the VIP Club, we log participation and reward history against your account.

• Identity details: full name, date of birth, address, contact information
• Account activity: deposits, withdrawals, game history, session length, bonus usage
• Payment data: PayID or bank account references, card details (tokenised, never stored in full), POLi transaction IDs, or crypto wallet addresses used for Bitcoin or Tether transfers
• Verification documents: proof of ID and proof of address requested during standard checks
• Technical data: IP address, device type, browser, and approximate location used for fraud prevention and to apply Australian time-zone settings to your account

Why We Collect It

We use this data to open and verify your account, process deposits and withdrawals through PayID, POLi, Visa, Mastercard, Neosurf, bank transfer or supported cryptocurrencies, calculate bonus eligibility and wagering progress, detect unusual account activity, and provide support in a way that matches Australian business hours. We also use activity data to apply responsible gambling tools such as deposit limits and self-exclusion when a player requests them.

Cookies and Tracking

Our site uses cookies to keep you logged in, remember display preferences, and understand which pages and games are used most. Some cookies are strictly necessary for the site to function, such as session cookies that keep your account secure while you play. Others are analytics cookies that help us fix broken pages or slow load times. You can disable non-essential cookies through your browser settings, though this may affect how smoothly parts of the site work, including saved login sessions and personalised promotions.

How We Secure Your Data

Account and payment pages are encrypted in transit. Card numbers are tokenised rather than stored in plain form, and staff access to identity documents is restricted to verification and compliance functions. Passwords are stored using one-way hashing, so our team cannot see your actual password. We recommend using a unique password for your Richard account and enabling any additional login confirmation step offered at registration.

Data Retention

We keep account and transaction records for as long as your account is active, and for a further period after closure to meet anti-fraud and financial record-keeping obligations. Identity documents submitted for verification are retained only as long as needed for that purpose and for any legal retention period that applies afterwards. If you close your account permanently, you can request details of what is still held and why.

Your Rights as a Player

You can ask us for a copy of the personal data we hold about you, request correction of inaccurate details, or ask us to close your account. If you believe your data has been used incorrectly, contact support first so we can investigate directly. Where you have set responsible gambling limits, such as deposit caps or a self-exclusion period through the tools described on our Responsible Gaming page, that status is recorded against your account and is not shared for marketing purposes.

Third Parties and Payment Partners

Processing a deposit or withdrawal through PayID, POLi, a card network, or a crypto rail like Bitcoin or Tether means limited transaction data passes to that payment partner to complete the transfer. Full details of supported methods sit on our Payments page. We do not control the privacy practices of external payment providers once funds leave their systems, and we recommend checking their own policies for specifics.

Changes to This Policy

We may update this policy as our systems, payment partners or legal obligations change. Material changes will be reflected on this page with an updated date. Continued use of your Richard account after an update means you accept the revised terms.

For more on how your account works day to day, see our Terms and Conditions, read about supported payment rails on the Payments page, or check the tools available on Responsible Gaming. Ready to play? Create your account once you have read this policy in full.