Responsible Gaming at Richard Starts With You

Setting Deposit Limits on Your Richard Account

Every Richard account can apply deposit limits in AUD, daily, weekly or monthly, from the account settings page. Once a limit is set, it caps the total you can add via PayID, POLi, Visa, Mastercard, Neosurf, bank transfer or crypto until the period resets. Lowering a limit takes effect immediately. Raising one carries a cooling-off period of at least 24 hours, so a rushed decision made after a big loss cannot undo a limit you set with a clear head.

• Daily, weekly and monthly deposit caps, set in AUD
• Instant reduction of limits, no waiting period
• Mandatory cooling-off before any limit increase takes effect
• Loss limits and session time reminders available on request through support
• Reality-check pop-ups you can enable to track session length

Self-Exclusion and Taking a Break

If you need a full stop rather than a limit, Richard offers self-exclusion for fixed periods (7 days, 30 days, 6 months) or indefinitely. Once activated, your account is locked from deposits, bonus offers and marketing emails for the chosen period. We do not lift a self-exclusion early, even on request, because the point of the tool is that it cannot be undone in a moment of temptation.

Self-exclusion requests are actioned by our support team, contactable via live chat or email during Australian business hours. If you would rather exclude yourself across multiple Australian-facing operators at once rather than just Richard, national self-exclusion schemes exist and Gambling Help Online can point you to the right one for your state.

Age Verification: 18+ Only, No Exceptions

Richard is restricted to players aged 18 and over. Age and identity are checked during account registration and again before a first withdrawal, using government-issued ID such as a driver licence or passport, matched against the name and details on the deposit method used. If verification cannot confirm a player is 18 or over, the account is closed and any balance is handled under our terms, not paid out. This is a firm rule, not a formality: it protects minors and it protects the integrity of every other account on the platform.

Recognising When Play Has Stopped Being Fun

Gambling should feel like entertainment with a cost attached, similar to a night out, not a way to solve money problems. Warning signs worth taking seriously include chasing losses with bigger bets, spending time or money you had budgeted for bills or essentials, hiding play from family, or feeling anxious when you are not able to play. None of these are things to be embarrassed about, and none of them are things Richard expects players to manage alone.

Gambling Help Online is independent of Richard and every other Australian gambling operator. Speaking with them does not affect your Richard account status unless you separately choose to self-exclude, and nothing you discuss with them is shared with us.

Tools Beyond Richard

Australians can also install free software-based blocking tools on personal devices to restrict access to gambling sites entirely, useful during a self-exclusion period or any time you want a technical backstop rather than relying on willpower alone. Support staff can point you toward reputable options if you ask.

How to Reach Us About Account Controls

Deposit limits, self-exclusion requests and account verification questions all go through the same support channels used for payments and account queries: live chat and email, staffed in Australian time zones. Include your account email and the specific control you want changed, and our team will confirm the change back to you in writing.

Related pages: see Payments for how deposit and withdrawal methods interact with limits, Bonus for how promotions are affected by self-exclusion and account status, and About Richard for how we operate. Ready to play within limits you control? Register and set your deposit limit as the first step.