The Rules Behind Every Game at Richard

Eligibility to play

You must be at least 18 years old to register an account with Richard. This is a hard rule with no exceptions, regardless of the age of majority in your specific state or territory. You must also be legally permitted to gamble online under the laws that apply to you. Australian players are reminded that online gambling is regulated by the ACMA, which oversees interactive gambling services offered to Australian residents. It is your responsibility to confirm that using Richard is lawful where you live before you deposit a single dollar.

Each player may hold one account only. Duplicate accounts, accounts opened under a false name, or accounts opened on behalf of someone else will be closed, and any balance may be forfeited under these terms.

Account registration and verification

When you register, you agree to provide accurate personal details, including your full name, date of birth and residential address. We run identity verification checks before processing withdrawals, in line with standard practice across regulated Australian payment rails like PayID and POLi. If the details on your account do not match your identification documents, we may pause withdrawals until the discrepancy is resolved.

You are responsible for keeping your login details private. Any activity carried out under your credentials is treated as authorised by you unless you notify our support team of unauthorised access without delay.

Deposits, withdrawals and currency

All Richard accounts operate in Australian dollars. There is no currency conversion fee applied to AUD transactions. Supported payment methods include PayID, POLi, Visa, Mastercard, Neosurf, bank transfer, and select cryptocurrencies including Bitcoin and Tether. Processing times vary by method and are outlined in full on our Payments page.

Withdrawals are paid to the same method used for your deposit wherever technically possible, and to an account or wallet held in your own name. We reserve the right to request additional verification for large withdrawals or unusual account activity before releasing funds.

Bonus terms

Richard offers a welcome bonus package for new players plus ongoing deposit promotions and free spins on selected pokies. T&Cs apply to every bonus, including wagering requirements, maximum bet limits while a bonus is active, eligible games, and expiry windows. Full percentages, wagering multiples and game eligibility for current offers are set out in detail on our Bonus page and should be read before you opt in.

Attempting to claim the same bonus across multiple accounts, or using bonus funds in a way that breaches the specific promotion's rules, will result in forfeiture of the bonus and any winnings generated from it. Bonus terms can vary by promotion, so check the specific offer page rather than relying on a previous promotion's rules.

Fair play and game rules

Games at Richard are supplied by licensed studios including Pragmatic Play, BGaming, Betsoft, Booming Games, Nolimit City, Spribe, Playson and Belatra. Each provider is responsible for the random number generation and payout mechanics of its own games, which are tested independently before release. We do not alter game outcomes.

In the rare event of a technical malfunction, disconnection, or display error during a game round, the recorded game server result stands as the official outcome, not what appeared on your screen at the time.

Responsible gambling and account limits

Richard supports responsible play. You can set deposit limits, session reminders or self-exclusion periods from your account settings at any time. If gambling has stopped being enjoyable, free and confidential support is available through Gambling Help Online on 1800 858 858 or at https://www.gamblinghelponline.org.au/. Full details on our tools and support options are on the Responsible Gaming page.

Changes to these terms

We may update these terms from time to time to reflect changes in payment processing, game providers, or regulatory guidance affecting the Australian market. Material changes will be communicated through the site or by email where practical. Continued use of your account after an update constitutes acceptance of the revised terms.

Company details

Related pages

• Bonus: full wagering requirements and eligible games for current offers
• Payments: deposit and withdrawal times for PayID, POLi and crypto
• Responsible Gaming: account limits, self-exclusion and support links
• Register: create your AUD account and get started